Support
Write to us
A question or a problem? Write to us at support@wikipuzzle.app. If you can, tell us your phone model: it helps us answer you.
Frequently asked questions
How do I restore my purchase?
On a new phone or after reinstalling, open Me › Restore purchases. Use the same Apple or Google account as for the purchase: your purchase comes back at no extra cost.
How do I get a refund?
The purchase is made and billed by Apple or Google, so refund requests go directly to them, under their terms. We have no access to payments.
- iPhone and iPad: reportaproblem.apple.com
- Android: Google Play help on refunds
How do I remove the ads?
Open Me › Remove ads. It is a single purchase, with no subscription, valid for life; its price is shown before you buy. It removes all ads.
How do I change my ad consent?
Open Me › Privacy: you can review your choices there at any time. On iPhone, tracking permission can also be changed in Settings › Privacy & Security › Tracking. All the details are in the privacy policy.
An image does not load
- Check your connection (Wi-Fi or mobile data), then tap Try again.
- If nothing changes, close the app and open it again.
- Still not working? Write to us at support@wikipuzzle.app with the name of the image and your phone model.